Business Processes need to be
consciously designed whenever new products. services and IT Systems are
deployed. This ensures that staff know:
- What needs to be done,
- How tasks should be completed,
- Who else is involved,
- What the decision rules are, and
- What the data being entered means.
Prosys consultants have years of experience leading teams to develop new
business processes. We understand what to takes to design effective
processes, and can help your project teams avoid common mistakes and
pitfalls.
 The Prosys
New Business Process Design model is at the core of our approach .
Key features of the new process design model include:
- Requirements will continue to change throughout the project as the new
product, service or IT system evolves. The process design approach
must be flexible and allow for changing requirements.
- Business rules (policies) define the key decision rules that people
and IT systems must enforce. These need to be reviewed to make sure
that they make sense as process design progresses.
- Like IT systems, business processes should be tested with real users
prior to being deployed in a live environment. If new products and
IT systems are being developed as part of the same project they should be
tested together.
- Training is best deployed as close as practical to the launch date of
a new product, service or IT system. Staff are more likely to
remember and be able to apply what they learn if the gap between the
training and the deployment is small.
- Processes almost always need to be fine tuned after they are deployed
in the real world. This should not be done immediately as new
processes take several weeks to settle while staff become familiar with
them.
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